Rental FAQ: questions

The FAQ knowledgebase is organized into different categories, please choose a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords below.

About Member Services

What is a good timeframe to start the search before I begin moving? How can I be sure that I can find an apartment in time?
What is the benefit of using a listing like yours? Cant I get the same results by looking in the newspaper?
What is Section 8, and can I search for properties that accept it using your service?
If I have never lived in San Francisco before, can you offer assistance and advice to help me in my search?
If I need to find an apartment that will permit pets, can I specify that requirement when I search?
How often are new listings added to your site?
How often are your listings updated?
How does cosigning affect my chances of being accepted for an apartment?
What is a rental deposit, and how much do they amount to typically?
What is a credit report?
How can your services give me an advantage over the other rental and apartment listings?
What documents will a landlord need from me for the interview process?
How does my credit rating affect the way that landlords will see me as a potential tenant?
Who handles matters where a person is prevented from being accepted for a lease because of race, gender, faith, etc.?
What are the details of a membership?
I«ve done several searches, but I»m not getting many results. What am I doing wrong?
What is the first step in finding an apartment?
What information will I need to fill out a rental application? Why do landlords require them?
What contact information do you list for the landlords?
Can I see a demo of your services before I sign up?
How much of San Francisco do you list for?
Can I have one of your agents or an assistant / friend of mine meet with the landlord to finalize the rental application and lease-signing?
How can I maximize my chances of getting accepted by a landlord if I have a pet / pets?
How should I prepare for meeting with a landlord?
What are good references to put on a rental application?
Why dont you have more listings with pictures?
What if I«m new to the area and don»t have a phone?
I found some ideal apartments through the search engine, but I just tried to find them again and they have been removed. Why is this?
Do you list properties that have handicapped-friendly facilities?
I spoke with a property manager and they claim that they do not advertise with your service.
Does my account become active immediately after I sign up?
Do your listings include properties that are under rent-control?
Can I use your services just by accessing the website? Can I contact you if I need help?
Do landlords look more or less favorably on students?
What kinds of additional fees will I see when I get ready to move into an apartment?
Under what circumstances can I claim my moving costs as business expenses on my tax return?
How can I get a copy of my credit report for the application process?
What is a lease and what does signing it entail?
What services does a membership provide?
How long will a listing be valid for before it is rented? Do you check the availability of your listings?
How long have you been in the apartment-hunting business?
Is it a good idea to get renters insurance?
What will make my application the most appealing to a landlord?
Can I narrow down my searches if Im looking for an apartment with specific features?
Do you have listings for «ready-to-occupy» apartments, or apartments that already have furniture?
What kind of fees are associated with the application process?
How does the searching process work? Do I have to call your office and speak with someone to search?
What is the best time to get a hold of landlords?
What kind of features can I specify when I search for an apartment?
How much time should I set aside for moving into an apartment if I live outside of the San Francisco area?
Does my membership grant me assistance from someone in your company?
Do you have listings for sublet properties?
Can I have you send me an eMail if an apartment is found that meets my needs?
Can I have my login information reset if I lose or forget it?

Landlord Services

Does it cost anything to list a property with your service?
What tools and services will I have access to when I sign up for a landlord membership?
Can you run credit history reports for the people that use your service?
What types of properties do you list?
How can I determine what the current rental rates are in my area?
Why should I upgrade my ad visibility?
Should I delete ads after the property is no longer available?
How long after I post a listing will it be viewable by members?
What else do you offer for landlords after signing up?
What does your company have to offer that can help me, as a landlord?
What is the process for posting or updating an ad once I have set up an account?
What is the difference between an «active» and an «inactive» ad?
What if I need more help?
What do I need in order to signup for and use a landlord account?
How can I make my ads the most attractive to candidate tenants?
How many picture of my apartments can / should I post?
How much of my personal information is visible to members when they view my listing?
Is your website the only form of advertising that you use?
Can I have my username and password recovered if I forget them?

	27,002	Total listings
	21,898	Posted or relisted today
	1,012	Rentals Just in
	8,293	Rentals with photos
	3,898	Multiple photos and virtual tours
	14,141	Pet friendly rentals
	421	Open House listings